Selected Projects
Diligent Google IBM NA CVS IBM GTS AARP Brooklyn Brewery On Being TFANA Kikkerland Creative Capital
SYPartners, 2021
Principal, Design
A program with custom resources, rituals and manager training to improve psychological safety and foster wellbeing for Google Customer Solutions.
Our approach to changing behavior in the GCS team was to make it easy and delightful. We designed an engaging 90 day desk calendar with Manager specific tips and reminders for each day.
The three sections of our calendar focused on Building Trust, Prioritizing and Lifting Up team members. Improved psychological safety and wellbeing improves performance and employee retention.
We also developed a toolkit and program for Managers to help them improve the psychological environment on their teams.
The program contained nine easy and impactful tools.
In addition to the Manager specific training, we tested a pilot called “Behavior Spotting” throughout all of GCS to encourage everyone to participate in fostering psychological safety and wellbeing.